Privacy Policy

Crazy Decoor | https://crazydecoor.in

1. Introduction

Welcome to Crazy Decoor ("we", "us", "our"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have when you visit https://crazydecoor.in (the "Website"), buy our products, enquire about a franchise, or interact with our advertisements on Facebook, Instagram or other platforms.

By using our Website or submitting your details to us, you agree to the practices described in this policy.

2. Information We Collect

Information you give us directly:

• Full name, phone number, email address and city

• Delivery and billing address (when you place an order)

• Franchise enquiry details, such as your investment budget, whether you have a shop or space, and preferred location

• Messages, feedback or queries you send us by form, email, call or WhatsApp

Information collected automatically:

• Device and browser type, IP address, pages visited, time spent and referring website

• Cookies and similar technologies (see Section 6)

Information from advertising platforms:

• When you submit a lead form on Facebook or Instagram (Meta), we receive the details you choose to share in that form, such as name, phone number, city and your answers to our questions.

Payment information: Payments are processed by secure third-party payment gateways. We do not store your card, UPI PIN or net banking credentials on our servers.

3. How We Use Your Information

We use your information to:

• Process and deliver your orders, and provide customer support

• Respond to franchise enquiries and contact you by phone, WhatsApp, SMS or email about your application

• Send updates about orders, offers, new products or franchise opportunities (you can opt out at any time)

• Improve our Website, products, services and advertising

• Prevent fraud and comply with legal obligations

4. Sharing of Information

We do not sell your personal information. We may share it only with:

• Service providers who help us operate our business, such as payment gateways, courier and logistics partners, website hosting, CRM and communication tools

• Advertising and analytics partners, such as Meta and Google, to measure and improve our campaigns

• Authorities, when required by law, court order or to protect our legal rights

• Business successors, in the event of a merger, acquisition or sale of assets

All such parties are expected to protect your information and use it only for the purposes we specify.

5. Franchise Enquiries

If you apply for a Crazy Decoor franchise, the details you submit are used only to evaluate your enquiry and contact you about the franchise programme. Our franchise team may call or message you on the number you provided. Submitting an enquiry does not create any obligation or agreement until a formal franchise agreement is signed by both parties.

6. Cookies and Tracking Technologies

Our Website uses cookies and tools such as the Meta Pixel and analytics services to remember your preferences, understand how visitors use the site, and show relevant ads. You can disable cookies in your browser settings, though some parts of the Website may not work properly. You can also manage ad preferences through your Facebook, Instagram and Google account settings.

7. Data Retention

We keep your personal information only as long as needed for the purposes described in this policy, or as required by law (for example, for tax and accounting records). When it is no longer needed, we delete or anonymise it.

8. Data Security

We use reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

In accordance with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you may:

• Request access to the personal information we hold about you

• Ask us to correct or update inaccurate information

• Ask us to delete your information, subject to legal requirements

• Withdraw your consent to marketing communications at any time

To exercise these rights, contact us using the details in Section 13.

10. Children's Privacy

Our Website and franchise programme are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, please contact us and we will delete it.

11. Third-Party Links

Our Website may contain links to third-party websites or social media pages. We are not responsible for their privacy practices, and we encourage you to read their policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Please review it periodically.

13. Contact Us and Grievance Officer

For questions, requests or complaints about this policy or your personal data, contact:

Crazy Decoor Grievance Officer: [Name] Email: [your email address] Phone / WhatsApp: [your phone number] Address: [your registered business address] Website: https://crazydecoor.in

We will respond to your request within a reasonable time, and in any case within the period required by applicable law.